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KVKK INFORMATION TEXTS
PERSONAL DATA PROTECTION INFORMATION NOTICE
This information notice has been prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 and aims to inform the relevant persons. Your consent to this information notice does not place you under any obligation; it only means that you have been informed about the matters stated below. The Company may make changes to its personal data protection policies when deemed necessary, and such changes become effective upon publication on the platform.
AKRA GROUP COSMETICS AND PHARMACEUTICAL INDUSTRY TRADE INC. (hereinafter referred to as the “Company”) attaches utmost importance to protecting fundamental rights and freedoms, especially the privacy of private life as regulated under Article 20 of the Constitution, in the processing and protection of personal data. In this context, in accordance with the Personal Data Protection Law No. 6698 (“Law” or “KVK Law”), the Company takes care to process and protect personal data lawfully and acts with this awareness in all its planning and activities. Our Company does not consider the protection of personal data merely as a matter of legal compliance, but places human value at the core of its approach.
Personal data refers to any information relating to an identified or identifiable natural person.
Processing of personal data refers to any operation performed on data such as collection, recording, storage, preservation, alteration, reorganization, disclosure, transfer, acquisition, making available, classification, or preventing the use of personal data, whether fully or partially automated or non-automated provided that it is part of a data recording system.
DATA CONTROLLER
This information is provided by AKRA GROUP COSMETICS AND PHARMACEUTICAL INDUSTRY TRADE INC. acting as the data controller in accordance with Law No. 6698 and relevant legislation.
Address:
Yakupulu Neighborhood, 228 Street No: 18 Apartment 3, Beylikdüzü / Istanbul
Phone:
+90 212 872 21 58
Fax:
+90 212 872 21 58
E-mail:
kvkk@duaderm.com.tr
Trade Registry No:
45103-5
MERSIS No:
0034-0391-2810-0023
Registered Electronic Mail (KEP):
4akragroup@hs03.kep.tr
SCOPE OF THE INFORMATION NOTICE
This information notice includes explanations regarding the personal data processed by our Company within the scope of the following activities:
Your visits to and use of our website www.duaderm.com.tr
(“Site”), including membership, shopping activities, and deliveries made to you by third parties
Your visits to our stores (“Stores”) and purchases made therein
Commercial marketing activities carried out through communication channels and/or other methods
Request and complaint management and customer communication processes
Corporate sales processes
Detailed information regarding cookies used on our website is available in the Cookie Policy.
PROCESSED PERSONAL DATA
The types of personal data processed by our Company may vary depending on the relevant process and include the following:
Contact Information:
Phone number, address, e-mail address
Customer Transaction Information:
Purchases, order details, exchange/return information, payment information, invoice details, product details, delivery information, request/complaint information, etc.
Audio and Visual Records:
Voice recordings if you contact our call center
Physical Space Security:
CCTV camera recordings
Marketing Information:
Cookie records, data obtained through marketing/campaign activities
Legal Transaction Information:
Information in correspondence with judicial authorities, case file information, court notice information, dispute information
PURPOSES AND LEGAL GROUNDS FOR PROCESSING PERSONAL DATA
Website Visits, Membership, and Shopping Transactions
Identity, Contact, Customer Transaction, and Transaction Security Information
Creation of membership, enabling login, execution of online sales processes, order management and tracking, ensuring delivery to you and/or the recipient, displaying order history, managing exchange and return processes, execution of contractual processes, communication activities, customer relationship management, and sales processes
Legal Basis: Necessity of processing personal data of the parties to a contract, provided it is directly related to the establishment or performance of a contract
Identity, Contact, Customer Transaction, and Transaction Security Information
Execution of online purchases, enabling shopping without re-entering information, identifying you as a registered user, ensuring access to various services, ensuring operational security, and post-sales processes
Legal Basis: Contractual necessity and legitimate interest of the data controller
Identity, Contact, Customer Transaction Information
Issuing invoices, collecting payments, complying with legal obligations such as reporting, tax, and storage requirements, conducting financial and accounting processes
Legal Basis: Legal obligation and explicit legal provisions
Customer Transaction Information (Credit Card Data)
Processing payments (credit card data is transferred to payment institutions without being stored)
Legal Basis: Legal obligation
Transaction Security Information
Monitoring and improving user satisfaction
Legal Basis: Contractual necessity and legitimate interest
Transaction Security Information (IP Address, Logs, etc.)
Ensuring system security, compliance with legal requirements, informing authorized institutions
Legal Basis: Legal obligation and legitimate interest
Legal Transaction Information
Managing legal disputes, exercising legal rights, conducting legal processes
Legal Basis: Necessity for establishment, exercise, or protection of a right
MARKETING AND COMMUNICATION PROCESSES
Identity and Contact Information
Managing requests, suggestions, and complaints, communication processes, customer satisfaction activities
Legal Basis: Contractual necessity
Marketing Information
Conducting marketing activities, customizing website content, analyzing user behavior, improving products and services
Legal Basis: Explicit consent
Marketing Information
Sending commercial electronic messages (campaigns, promotions, advertisements)
Legal Basis: Explicit consent
Audio and Visual Records
Addressing callers correctly, verifying calls, providing information about online purchases, managing customer relations
Legal Basis: Contractual necessity
Personal data processed with your explicit consent will be used to send SMS and e-mails for promotional and marketing purposes in accordance with Law No. 6563 on the Regulation of Electronic Commerce until you opt out. You may withdraw your consent at any time by sending “RET DUADRM” to 3338 via SMS or through the Communication Management System (iys.org.tr).
STORE VISITS AND SHOPPING PROCESSES
Identity, Contact, and Customer Transaction Information
Execution of sales processes, establishment and performance of sales contracts, differentiation of customer records, managing returns and exchanges, communication and complaint processes
Legal Basis: Contractual necessity and legal provisions
Identity, Contact, and Customer Transaction Information
Issuing invoices, collecting payments, fulfilling legal obligations (tax, reporting, accounting, etc.)
Legal Basis: Legal obligation and explicit legal provisions